Customer Service

To help customers and prospective customers with merchandise from our store, here's some helpful information about ordering, shipping, and customer service.



Most Customers can order merchandise directly from our website by using our shopping cart and filling out the shipping and billing forms. Billing and shipping information are managed by a secure server.

By Fax

1-617-242-0496 Fax line open 24 hours a day.

By Phone

1-617-426-1812, ext. 135.

Please understand that presently our ability to accept phone orders is sometimes limited. If you are connected to our voice mail, which may be the case at peak times on the sales floor, please leave a message, we will return your call as soon as possible.

By E-Mail

You can e-mail us now! Our address is

Inquiries are welcome, but please place orders through the web site to ensure that your billing and shipping information is protected by a secure connection.

Please Note: We request phone information only to contact you should we have questions about your order, and only for that reason. We do not share phone numbers with any other party.



We try to ship in-stock items within 48 hours of receipt of the order. We use UPS Ground or USPS Priority Mail for most shipments within the United States. Customers should allow several days for delivery depending on distance and the time of year.

Express Shipments

We can arrange express shipments using UPS or other freight forwarders. Rates depend on type of service, weight of package, and delivery location. Call or email us at for delivery charges.

Deliveries Outside USA

We ship overseas packages using US Postal Service Priority International. Rates are based on weight and size of package and destination. We will notify you by email of shipping charges prior to shipment.

Duties, customs fees, etc. are strictly the responsibility of the customer.


Returns and Exchanges

We want you to be completely satisfied with you purchase. If, for any reason, you are not satisfied, please return the item(s) using the most convenient method for you, and enclose a note telling us we can make an adjustment: refund, exchange, substitution, etc. We will credit or reimburse you for the cost of the return. If you prefer, we can arrange for a return pickup if your package was sent UPS.


If you should have any questions, problems with ordering, you may call us during business hours (daily 9:00 a.m. to 6:00 p.m.) at (617)426-1812, ext. 122. Please leave a message if we can't come to the phone, we will return your call. You may also fax us at (617)242-0496. Fax line open 24 hours a day.

Out of Stock Items

We do try to maintain adequate stock levels, but sometimes we run out of an item. We will notify you by e-mail if we are out of an item that is expected to be out of stock for more than 7 days. We will ship any in-stock item in your order usually within 48 hours, and out of stock items will be shipped immediately as they become available. If you pay by credit card you will be charged at the time you order and will be refunded for any items not shipped within 30 days.


We accept Mastercharge, VISA, Discover, and American Express, as well as personal checks and money orders. All transactions are in U.S. dollars. We "prefer" credit cards only to the extent that they allow us flexibility in the event there's a math error (figuring discounts, sales tax, etc.) which happens quite frequently! Credit card information is kept confidential.

Membership Discounts

Members of the Museum in good standing are entitled to a 10% discount on the total of their order before shipping charges are added if they wish to take it. If you would like to become a member, click here.

Sales Tax

Orders delivered within Massachusetts are subject to a 6.25% sales tax on taxable items. This generally does not include the clothing we sell in our store or over our web site.

All proceeds from the Museum Store support the operations of the USS Constitution Museum, a private, nonprofit foundation dedicated to preserving the legacy of "Old Ironsides"